Yesterday, after dinner at the Festival Walk and shopping for some Parma ham at the Great, I saw my favorite Rose on sale for HKD$128/bottle from $158 at the Watson’s Wine Cellar. There is another 10% off discount for paying with the Dao Hang Bank credit card. When I asked the salesman how long the sale last, he said it would be until the end of August.
Since they only had 2 bottles left on the shelf, and I left my Dao Hang card at home, I placed an order for 6 bottles which the salesman said they would be ready for pickup this Wednesday at the earliest. Fair enough, I then left him with my name and number.
I just received a call from the same salesman telling me that the wine I chose has just been put back on the regular price of $158/bottle, and that they would not be able to fulfill my order at the sale price.
What poor pricing knowledge of their salesman! Had he told me it was the last day for that price I would have at least bought their remaining stock even if they had more than 2 bottles left and without my Dao Hang card anyway. A quick look at their website still had it listed at the sales price of $128/bottle at this moment.
I have canceled my order.
Update (16:30) : A call to the ordering phone number listed on their website comfirmed that the sale for the Rose is indeed over. However, after telling the story to the lady who answered my call, she agreed to check with the management to see if they could do anything for me.
Half an hour later, a man from the Wine Cellar called me back and said that they could give me the same sale price for this particular order. They would not be able to give me the 10% discount with Dao Hang card over the phone, but AE card could be used for 3 times the point collection which worked out to be about 6% off. I ordered 12 bottles and got free home delivery. Pretty good service.
WhaUSay?!